We are the sole owners of the information collected on this site. We only collect information that you voluntarily give us via email, online forms, or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us, or for other ongoing communications that are a part of our products and services. We will not share your information with any third party outside of our organization, without your permission. Such permission is implicitly given to share your shipping address with shipping companies when purchasing a product or to share your public profile information you provide when you post content to our forums or instrument database (see more under Registration).
In order to make full use of our website, a user must first complete the sign up form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide additional information about yourself, but it is not required.
If you submit content to our forums or instrument database your public profile information you entered will be displayed on the relevant website pages. Such information includes: login name/display name, profile picture, and possibly other optional fields which you choose to share with the public and/or other registered community members. This information is completely within your control and you can change it at any time. You can also choose not to post content to these services, in which case none of this information will be displayed on our website.
We request information from you on our order form. To buy from us, you must provide contact information such as: name, email address, and shipping address (for physical items). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We take precautions to protect your personal data. When you submit sensitive information via the website, it is protected both online and offline.
Wherever we collect sensitive information (such as your login password and email address), that information is encrypted and transmitted to us in a secure way. You can verify this by looking at your web browser security (often indicated with a lock icon on the location bar), or looking for "https" at the beginning of the address of the web page. We also process payments through 3rd parties such as PayPal and so we never receive or store your credit card information.
While we use encryption to protect your sensitive data transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information, excluding public profile information you entered and intend to be public. The servers on which we store personally identifiable information are also kept in a secure environment.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.